FTP FAQs

• What is FTP?
  File Transfer Protocol - An Internet tool/software utility which allows you to transfer files between two computers that are connected to the Internet.

• Do I need to purchase software to use FTP with Luck Color Lab.?
  No. Several very good FTP clients can be found on the Internet at no cost. We recommend using Filezilla which may be downloaded from the following location http://prdownloads.sourceforge.net/filezilla/FileZilla_2_2_26a_setup.exe?download . Check for updates to this software after you install it to ensure you have the latest version. You may decide to purchase a FTP client if you need more advanced features.

• Is FTP transfer difficult?
  No! FTP transfers can be as simple as dragging a folder of images from one folder to another.

• Will my Mac be able to do FTP transfers?
  Yes. Most any computer is capable of FTP transfers. I have not been able to find any free clients for a Mac. Fetch Woftworks makes the most popular Mac FTP client. Click the following link to visit their site. http://fetchsoftworks.com/

• What is the most common cause of problems with FTP transfers?
  Incorrect setup of firewalls are the most common problem.
  
  Overlapping wireless networks present problems in areas such as apartments or other high density locations.
  
  Modems or routers preset to block ports 20 and 21 from Internet access.
  
  ISPs sometimes disable FTP transfers through their systems. Most ISPs will make special arrangements on a case by case basis to allow FTP transfers if you request it.
  
  Bad weather or downed communication lines between the sender and the receiver.

• How do I get an FTP account at Luck Color Lab?
  Click on the following link and then fill in the request form to start the process. You will usually receive your information within two to three business days. If you require faster service please call your account representative and request immediate setup.